Support and contact — Aegis by Rainmkr

Support and contact

A real inbox, monitored by people who use the product.

support@rainmkr.us Use the form

Get support

Email

support@rainmkr.us

Support hours

Monday to Friday, 9:00am to 6:00pm US Eastern, excluding US public holidays.

Response times

1

business day — general questions

1

business day — account, billing, and access

4

business hours — service disruption or anything blocking your use of the product

2

business days — data deletion and disconnection requests acknowledged

Deletion requests are completed as described on the Data Deletion page.

What to include in your message

To help us resolve things on the first reply, include your account email, your Amazon seller account or merchant ID, the affected ASIN or finding where relevant, and a description of what you expected to happen.

Other contacts

Privacy & data

privacy@rainmkr.us

Sales & enterprise

sales@rainmkr.us

Send us a message

Every submission is routed to the mailbox for the topic you pick, and you get an autoresponder confirming the expected response time.

Message received

Thanks — we have your message.

{{ confirmation }}

{{ error }}

Submissions are emailed straight to our team.